IMPORTANT: Never refuse a delivery. If you refuse a delivery you may be subject to restocking fees, redelivery fees and refund deductions for any potential damages that occur during the return shipment.
Mandatory Receiving Requirements:
Please read everything carefully to thoroughly understand the receiving process. You must follow all steps.
Step 1: Check pallet and loose piece count on Bill of Lading (BOL) / Delivery Receipt (DR) and match it to the actual amount on pallet and loose pieces on the pallet.
Step 2: Visually check pallet for damage. IMPORTANT: If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.
Step 3: YOU MUST note any damage or missing items on the carrier's BOL / DR at the time of delivery. Any deliveries accepted and signed by customer without such notes will be considered complete and no claim can be made.
Step 4: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box
Step 5: Sign the Bill of Lading (BOL) / Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery.
* Make a note on all copies of the BOL / DR that lists the items that are missing or signs of damage.
* Pictures of any damaged product and packaging are required. Please contact Terillian Cabinets by email or WhatsApp to start the claim process.
* Please submit pictures and damage description as soon as possible after delivery
* In case of missing or damaged parts, please contact us on WhatsApp immediately
*For shipments with R&L Carriers, if you have damaged items, please be sure to take multiple pictures of the pallets with the driver in the pictures if possible. R&L no longer lets customers notate the delivery receipt for damages but MUST provide you with an exception number for the damages. You must have an exception number in order to file a claim with us. If you do not have this exception number we will NOT be able to file a claim on your behalf. Please be sure you submit all photos and the exception number within 24 hours of receiving your shipment. R&L Carriers only allows us 48 hours to submit the claim from the time your order is delivered. Customer Service must have this information within 24 hours of you receiving the shipment.